Returns & Exchanges
We want you to love your Sol de Janeiro products as much as we do, which is why we offer a 30-day return window for items that don't meet your expectations. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for items purchased directly through our website.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download your pre-paid shipping label provided by our system.
Pack and Ship
Securely pack your items in the original packaging if possible, attach the return label, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing